PRIVACY POLICY

1. Introduction

At [Executive Hawks Healthcare Solutions LLC], we value your privacy and are dedicated to protecting the personal and sensitive information collected in connection with our Medical Billing & Credentialing services. This Privacy Policy outlines our practices for data collection, usage, disclosure, and security.

2. Information We Collect

Provider Information: We collect details from healthcare providers, including names, contact information, National Provider Identifiers (NPI), tax identification numbers, licensing information, and any documentation required for credentialing or billing.

Patient Information: For billing purposes, we collect patient names, addresses, phone numbers, insurance details, diagnosis codes, and treatment records.

Contact Information: We collect phone numbers, emails, and other contact details submitted through our website or other communication channels to respond to inquiries or provide support.

3. How We Use Your Information

Credentialing and Billing Services: Information is used to facilitate credentialing with insurance payers, manage billing, verify insurance, and maintain reimbursement records.
Communication: Contact information is used to respond to inquiries, support needs, and service updates. For patients, this may include appointment reminders or billing notices via text message or call, where permitted.
Compliance and Legal: Information may be used or disclosed to comply with laws, regulations, legal processes, or enforceable governmental requests.

3. How We Collect Your Information

Third-Party Processors: We may share information with third-party providers, such as software vendors or payment processors, to fulfill our services. Third parties are required to maintain confidentiality and security of the information.
Insurance Companies and Payers: For credentialing and billing purposes, we may share provider and patient information with insurance companies, Medicare/Medicaid, and managed care organizations as needed.
Patient Text Messaging: With patient consent, we may use phone numbers for limited text message communications, such as appointment reminders or billing information. Patients may opt out at any time by following the instructions in the text message.
Provider Contact Confidentiality: We do not share provider contact information, such as phone numbers, with any third party without explicit consent unless required for credentialing purposes or by law.

4. Security Of Your Information

We employ industry-standard measures to protect the confidentiality and integrity of personal and sensitive data. Our systems are designed to prevent unauthorized access, ensure data accuracy, and enforce appropriate information use. However, no electronic transmission or storage method is entirely secure, and we cannot guarantee absolute protection.

5. Data Retention

We retain provider and patient information as long as necessary to provide services, meet legal requirements, and resolve disputes. Once this period expires, information is securely deleted or anonymized.

6. Your Rights

Access: You have the right to access your personal information and request corrections where inaccuracies exist.
Data Portability: Upon request, we can provide your information in a structured, commonly used electronic format.
Deletion: Under certain conditions, you may request deletion of your information, subject to legal retention requirements.

7. Use of Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience, analyze site traffic, and personalize content. By using our site, you consent to cookies as outlined in our Cookie Policy.